Once a SaaS company has paying customers, growth usually stalls in three places: the founder is still closing every deal, onboarding leaks customers, and nobody can say which channel actually brings revenue. Fix those before you spend more on acquisition.
Fix where growth stalls before you spend more on acquisition.
I started at 17 in Navy search and rescue, checking every part of the helicopter before the crew flew.
The founder is the sales team. Demos, follow-up and closing all live with you.
Customers sign and then quietly leave. Usually because onboarding was never built, just improvised.
Marketing spend goes up, but the numbers can't tell you what's working.
I've built my own platform and the engines behind it, so I've lived this from the founder's side.
A plan for growing recurring revenue: who you sell to, how deals close, how customers get onboarded and stay, and which channels to invest in.
Write down how you close, build follow-up that runs without you and hand off one stage at a time.
Most early churn comes from onboarding. Customers never got to the moment the product proved itself.
Not until you know which channel brings customers who stay. Otherwise more spend buys more churn.
I work best with founders who already have paying customers and want to grow faster.
Getting out of founder-led sales · Growth strategy for a business making money · How to scale without a big team
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